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Support
Supporting our customers in every situation after the delivery our software
Following the delivery of Alma’s software and users’ training (offered by an authorized distributor or by Alma), our customers can benefit from telephone assistance and corrective maintenance services within the software service contract proposed by distributors or directly by Alma.
Software update together with various services (remote control of user’s PC, access to courseware and technical documentation, special conditions relative to training, etc.) can also be included in the contract, according to the chosen option.
If you have signed a software service contract with your distributor or Alma:
Directly contact your technical support by email or phone (please refer to the details that have been given to you, or contact us via the below form for any request concerning support or information).
If you have signed no software service contract:
contact us via the below form for any request concerning support or information. We will answer you as soon as possible and if necessary propose a solution.